Waiting for a Doctor in Rio
Brazilian Institute for Social Welfare is relatively serious
about what it proposes to do: provide health care for all comers,
indiscriminately. So, if you have a medical emergency in
Brazil don't hesitate to check into a public hospital if
you have no other options on your immediate horizon.
People are always
asking about health concerns in Brazil. By and large Brazil's a pretty
healthy place. However, last year I caught dengue in downtown Rio de Janeiro.
It was totally unexpected. In fact, you could've knocked me over with
a spoon. Sort of like picking up tuberculoses in NYCI mean, it's
possible, but what are the odds, right? Little did I know at the time
that I was one of the first cases of a dengue epidemic that was to affect
millions of Brazilians...
Anyhow, all that's
by-the-by. What I really wanted to do here is share some of my observations
as to how Brazilian (well, SE Brazilian) public hospitals work for all
of you who are interested in health matters. While I was in line at Miguel
Couto, I got so bored that I started taking notes, and right now I'd much
rather play with this than do any real work.
The big public hospitals
dotting Brazil's urban landscapes generate a mixture of fear, loathing
and utter frustration among the Brazilians (of any class) who've had to
use them. Anyone who halfway tries can easily collect an almanac's worth
of horror stories regarding the absolute lack of resources, care and common
courtesy on display at any major public hospital in the country.
However, when it comes
to Brazil, first impressions are rarely trustworthy. So let me try and
give you a fairly dense description of my most recent experience in dealing
with the INAMPS (National Institute for Social Welfare) leviathan.
We arrive at Hospital
Miguel Couto in the Lagoa district of Rio de Janeiro at 10 minutes to
5:00 PM. I'm already nervous. Five o'clock is the magic hour when doctors
turn into pumpkins in public hospitals here. The shift changes and, as
is typical in so many areas of Carioca public life, the departing
functionaries always leave a "little" early while the incoming
attendant's show up a "tad bit" late. All this means that an
hour can easily be added to any patient's wait in line if he shows up
at shift-changing time.
public universitiesare free in Brazil. This means that a wise public
hospital user also tries to time their medical emergencies for those hours
when the usual hordes of supplicants are otherwise engagedsay 2
AM to 7 AM, weekdays. You are not advised to get seriously ill on a weekend
afternoon in Brazil. To make matters worse, this is a four-day weekend.
Probably at least half the normal medical staffmostly working for
public service credit and unfireable anyhowhave scurried up to holiday
retreats in the mountains.
When we pull up in
front of the emergency entrance, I really begin to worry. The line for
admittance already stretches across the waiting room and out the door,
spilling into a fair-sized throng on the sidewalk outside. Two hotdog
vendors are working the crowd. A cherry-red paramedic van is parked to
the left of the intake doorway, emergency lights languidly flashing. It
doesn't go anywhere the whole time I'm there. A pot-bellied medical technician
loafs in a lawn-chair set up next to the vehicle's rear. He doesn't go
Little Gugu, the
Thankfully, the twenty
or so people milling around outside are mostly supporters of the folks
in line. Again, as is common in Brazil, kids run in and out of everywhere,
ricocheting off the walls and into patients. Occasionally a high-pitched
voiced screams something like "Gugu, stop that or you're going to
get slapped!" Nobody moves to restrain the children, however, even
when a four-year-old starts ramming his way through the patient's line
in order to drive his matchbox car around the circumference of the admitting
Patients who are barely
able to keep their feet lurch out of little Gugu's way with a benevolent
smile. Even on the third trip around the room. Even when Gugu begins to
climb the back of one of the only waiting room benches in a valiant but
futile attempt to drive across the ceiling... Ain't he cute? I keep waiting
for the header to occur, if only to see if that would pull the EMT out
of his redneck recliner, but no dice.
Looking at the people
in line, one can easily see that, overall, these are not the kind of Cariocas
that get put on postcards. Neither are they the kind of people Sebastião
Salgado visits with his camera. They're workin' class folks, probably
from all over town, down here today because they figured Miguel Couto
would be their best shot at some free care for whatever ails them on this
cheerful Corpus Christi weekend.
As such, they are
the kind of Cariocas who fall off most gringos' radar screens.
They are neither middle-class, nor desperately poor, though assuredly
there are representatives from both the condominiums and the favelas
(especially from the favelas) somewhere in line. Most of
the women are, well, zaftig would be the polite way of putting
it. My overly generous Canadian aunt would call them "big boned".
Certainly, few people who work out in private academies are here today.
Few vegetarians, too. This is a crowd that likes their weekly churrasco
and beer and prefers TV to jogging after a hard day's work. There are
very few obese folks, however, giving the Carioca proletariat at
least one leg up over their American brethren in the fitness department.
The line is mostly
made up of women, dressed in the Carioca standard of too-tight
pants and too-small tube tops. The combination with the above mentioned
body morphologies is interesting, to say the least (I didn't know cellulite
could show up through denim). There are plenty of mother/daughter teams
in evidence, with the sick one warming a spot on a waiting bench while
the healthy one grimly secures their place in line.
The woman immediately
ahead of me is a chubby 20-something with lank, mousy-brown locks, dressed
in a white tube-top and skintight denims with lace cuffs. Her clothes
are muddy and ripped. Cariocas are, in general, as finicky as cats
about their personal appearance, so I assume that something nasty has
happened to her or someone she knows in the very recent past. It turns
out that her husband has had a seizure and was rushed directly into the
ER. She's checking him in.
Ahead of her is a
young middle-class couple. The boy (who has the flu) looks like he's trying
out for a part as James Dean in an under-budget Mexican telenovela.
His girlfriend chatters away blithely on her cell phone, dressed in shrink-ons
and a yellow tube-top. She, from the looks of things, does attend
a private academy.
The waiting room is
an odd sight for anyone not used to Brazil because, like the patients,
it defies description as "first world" or "third world".
One can tell that when Governor Leonel Brizola dedicated it years and
years ago, it was top of the line. Nothing much seems to have changed
since then, however. Well, nothing much except the things that are absolutely
vital. It looks pretty much like a lot of U.S. American hospitals, but
it doesn't have that freshly steam-cleaned and pressed look to it. Don't
get me wrong: the place is antiseptic enough and like all decent hospitals,
subtly reeks of disinfectant. But it'show can I put this?worn
around the edges.
The women's room is
out of order. Some of the floor tiles are cracked. The plywood liner around
the ER's swinging doors has had its non-staining plastic coating rubbed
away by years of hands passing through in a hurry. The intake nurse's
station is behind a triple-paned glass window, but the glass isn't safety
glass. As I watch, another EMT strolls out of the ER carrying a very top-of-the-line
looking backboard over to the paramedic van. Its high-impact, extruded
plastic body is scuffed and indelibly stained from long use, however.
He pulls a respirator out of the van. Its plastic facemask is an unhealthy
shade of yellow.
Where Do You Think
This is my first trip
to public hospital in Rio, but I already know the drill from São
Paulo. When my turn comes at the window (after a 20 minute wait), I show
the nurse my I.D. She doesn't bother to even look at it. Care (such as
is available at the moment) is free to everyone who can stumble through
the door. She asks me my name, age, address and enquires into the generalities
of my problem.
"Dengue, I think."
says, handing me a half-filled out form and jerking a thumb towards the
far wall. "Through there."
I wander over to the
indicated door, only to be stopped by a brown-shirted security guard.
"Where are you
going?" he asks.
"Well, the nurse
said to go through here," I respond, adding helpfully, "I have
"Get in line."
Sighing, I turn from
the door and form up in another line, behind James Dean and Patricinha,
this time. I collapse against the wall, scratch my rashes and sweat profusely.
"You got the
flu, too?" James asks.
"Naw. I think
James essays a short
cough. "I'm sick," he says, rosy-cheeked and bright-eyed, drumming
his fingers on the wall. I get the impression that James is actually fishing
for a license to extend the four-day weekend for couple of days or so.
That's a very smart move, especially if Patricinha's folks are going to
be delayed coming down from the mountains.
After another 20-minute
wait, Mr. Brownshirt waves James and me through into the inner sanctum
of the ER. This room is like any U.S. ER: a head nurse's desk (with the
obligatory ex-master sergeant head nurse) and a series of curtained-off
gurney-filled bays for treating patients. There are some significant differences,
The wall of the center
bay has a computer-printed advisory taped to it, covered with a slice
of saran-wrap: "Contents of this bay: 4 tables, 8 chairs. UNDER NO
CIRCUMSTANCES ARE GURNEYS TO BE PLACED IN THIS BAY!" That's because
this is the all-important triage center. Four young interns sit at the
tables, interviewing patients about their disorders and deciding where
they are to fit in the hierarchy of care. Well, in theory. When I slog
into the ER, two of the interns are polishing off a pizza on one of the
back tables while another one appears to be flirting with an intern from
the neighboring bay. Only one seems to be doing any interviewing. Beneath
the hospital whites of the female interns, I catch occasional glimpses
of blue, pink and yellow tube-tops and shorts. One of the guys seems to
have a flower-pattern shirt under his lab coat, though that might be a
Two other interns
are taking care of Lace Cuff's old man, now propped up in a wheelchair
with a (clean) respirator strapped over his face. One of them is asking
the forty-something head nurse how many hypodermics will make up the dose
of whatever they've decided to stick into him.
says Head Nurse, not missing a beat as she snaps open ampoule after ampoule
of amber liquid, rapidly and professionally preparing hypos.
Based on my previous
experiences in public hospitals in Brazil, I'm obliquely comforted. Everything's
very laid back, but shit is getting done. This is good. There's about
a dozen patients ahead of me, in varying degrees of distress, but aside
from Lace Cuff's hubby, there doesn't seem to be a single major emergency
among them. Though nothing extreme happens while I'm there, I know from
experiences in São Paulo that a truly serious case wouldn't be
left to rot in the ER unless there was absolutely no other option left.
Things are busy enough
that the interns have to dial out for dinner. Nevertheless, the cases
being dealt with are mostly penny-ante crapessentially people wanting
band-aids on boo-boos and folks (like myself) who are worried about persistent
fevers. This is basically the "give-'em an aspirin, some sympathy
and send 'em homeward" (except Brazilian public hospitals don't hand
out aspirin: care is free, medicine, you generally pay for).
After another 10 minutes
or so, I'm finally called into the triage bay and I'm cross-examined by
a young male intern. I tell him my symptoms and he raises his eyebrows.
"You don't wait three days before you go to the hospital when you're
running a fever," he admonishes me. We chat for a bit. It's revealed
in predictable order that, yes, I'm a gringo, yes, I'm a citizen. I'm
a doctoral candidate at his university, UFRJ. I don't cheer for football
teams. Yes, my girlfriend is going to pick me up and take me home. While
this chit-chat plays out, the intern checks my pulse, looks at my rashes
and hand-checks my temperature.
"Look, you probably
have a virus of some kind. Most probably dengue. In fact, I'll bet on
it: you have every symptom in the book," he says.
I thought," I sigh, rubbing my parboiled eyeballs. "How can
I find out for sure?"
"Well, we don't
do dengue tests here," he responds. "For that, you need to go
to your neighborhood health post. Unfortunately, they won't open until
the holiday's over."
"I figured. What
do I do in the meantime?"
Lots of Fluids
The intern visibly
relaxes when I don't go into hysterics and demand the impossible, like
a super-mega instant anti-dengue shot which will cure me, make me richer
and irresistible to chicks to boot. "Well, dengue has no vaccine,
so, in a word, you suffer. But here's what you do, so you don't kill yourself
while you're healing. You drink lots of fluids, as much as you can handle.
Take Tylenol to reduce your fever. Do NOT take aspirin, unless you enjoy
hemorrhaging. Stay in bed. Six days from when this began, you should be
up and about, but it will take you at least another week to get your energy
giving you this prescription [scribblescribble, scrawl, scrawlSTAMP!]
for bed rest until next Monday. And you're to stay in bed as much as possible,
got it? Monday, you're to check in with your local health post and tell
them what your situation is. They will check you over and schedule a blood
test for you if they feel it's necessary. If the symptoms start to get
worse before then, come back here immediately. Any questions?"
I thank the intern
and stumble back through the ER, through the waiting room and out to the
curb where, 15 minutes later, my girlfriend comes to pick me up.
Now, the above experience
could easily be read in a way that would confirm the general conception
of Brazilian sloth, corruption and incompetence that many gringos seem
to hold. But let's hold up a minute and examine our prejudices. Though
there's certainly real sloth to be seen (James, the lazy sod...), and
I wouldn't hold Gugu's mom up as the apex of parental competence, there's
more to this story than immediately meets the gringo eye.
First of all, as I
mentioned above, public health care in Brazil is theoretically free ("Fuckin'
pinkos..." grumble all the Yanks in the audience. "So what?"
say all of the Europeans). I won't go into Brazil's public funding squeezes
and poverty indexes, as even the most uninformed gringo knows all about
that stuff, but this basically means that the government has committed
itself to a Herculean task while endowed with the musculature of Pee Wee
Herman. Nevertheless, INAMPS is relatively serious about what it proposes
to do: provide health care for all comers, indiscriminately. And it really
does give the task the old college try.
Imagine what this
causes. Reflect upon the intern's comment that I shouldn't have waited
three days before going to the hospital. Basically, this system encourages
everyone who feels the slightest bit under the weather to wait around
for a couple of hours to get their tongue looked at by a professional.
I myself normally don't go to the hospital until I think that there's
a non-trivial chance I might die or lose a part of my body, but most Brazilians
treat our system just like the Europeans treat theirs. Got the sniffles?
Need an excuse to stay away from work? Go to the hospital.
doesn't have the financial resources Europe does. So when the teeming
masses show up at the emergency room gates, sporting everything from chipped
fingernails to traumatic amputations, some severe triage work needs to
Ninety percent of
what goes on in a Brazilian public hospital emergency room is orientation
as to what the patient needs to do to ease their suffering themselves.
Very few pills are dispensed. Common, over the counter, medications and
bed rest are prescribed whenever possible. However, when a really nasty
case comes through (like the time my stepson fell on and broke his dad's
toilet bowl, ripping himself from shoulder blade to buttock, necessitating
120 stitches), my God...! You'd think MASH had come to life. Or, occasionally,
the Three Stooges and all their cronies... Surgeons get called in. Trauma
teams fly together. Blood supplies run out. Mostly, things work and miraculous
recoveries are pulled off on shoestring budgets. Sometimes, however, the
needed specialist is too busy having lunch at Porcão and has turned
off his beeper.
I'm incredibly lucky.
I've never been wrongly diagnosed or suffered any malpractice, ever, at
a Brazilian public hospital. I have been kept waiting in line for
hours only to be treated like Patient #765,900 and man-handled like a
slab of bacon. And this, I suspect, is what really sticks in the craw
of most Brazilians, and founds the factual basis of most of INAMPS unsavory
reputation. Brazilians expect to be treated like friends, even
by people who they don't know, especially if they're sick.
I once twisted my
ankle getting off a bus, fell down in the middle of Avenida Paulista and
two people immediately rushed into traffic to lift me up. One of them
helped me hobble five blocks home. Insisted on it, in fact. So it is quite
a slap in the nuts when one goes to a public hospital with what one thinks
is a legitimate health complaint, only to find that the on-duty interns
really don't care that much.
The health care professionals
of INAMPS are too busy to take things personally. And when they aren't
busy, they're keeping their cool for when it will matter, which they know
will come soon enough. It's not that they don't care, really, they just
don't care about you, personally, unless you happen to be a really
buff specimen of the appropriate sex or the Governor's nephew.
And you know what?
They're right. "Oh, yeah. Dengue case #765,900. Well, nothing we
can do. Go home, sleep and take fluids. Don't gobble aspirin. Don't stick
your fingers in any light sockets. Next!"
I really can't argue
with that diagnosis, y'know?
In general, neo-liberals
complain that free public health care is worth every penny. I beg to disagree.
In the case of INAMPS, it's worth far more than nothing and far less than
anyone who has to pay income tax would think a good buy. But that, my
friends, is what public health care is all about. It gives those folks
at the bottom of the barrel at least some recourse to fall back on, a
security blanket. And, in my experience, that makes it well worth its
Cost to Society.
So I hope that if
you're ever in Brazil and have a medical emergency, you'll not hesitate
to check into a public hospital if you have no other options on your immediate
horizon. And I also hope, that if that dayGod forbidever comes,
your particular specialist won't be eating at the Porcão with his
is a 35 year old immigrant to Brazil who has been living in and studying
the country most of his adult life. He can be reached at firstname.lastname@example.org